Salon Policies
Salon policies are beneficial for both clients and stylists, as they provide professionalism, clear boundaries, and a consistent experience. They help ensure that the salon environment is comfortable and safe for everyone. Policies also ensure that clients and stylists have a good understanding of expectations, including arrival and cancellation times, payment methods, and product returns. Lastly, having policies in place reinforces the salon’s commitment to delivering high-quality services.
Service Adjustments
Your satisfaction matters! If you have concerns about your service, please contact Gretchen within:
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7 days for color services
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14 days for haircut services
Complimentary adjustment appointments cannot be canceled or rescheduled. Doing so forfeits the complimentary adjustment, and future corrections will be charged.
Cancelation Policy
Please provide at least 48 hours' notice to cancel, reschedule, or reduce booked services.
Changes made with less than 48 hours' notice are subject to a 50% fee based on the originally booked services.
Payment may be required before rebooking.
Payment Methods
Credit Cards Preferred
Cash
Checks
Salon Gift Cards
Lateness
Arrivals more than 15 minutes late may require an abbreviated service or rescheduling, with applicable fees based on the services booked.
Return Policy
(Online)-If you are not satisfied with your order from Gretchen Hugo Hairstylist's online store, you have 30 days from the original shipped date to bring your unopened or gently used items to the salon. (You may be required to show your packing slip or shipping confirmation email for the stylist to process your return.)
**For Online orders please see the online site for full Return details.
(In-Salon) -if you are not satisfied with your purchase from Gretchen Hugo Hairstylist you may return your unopened or gently used product on your next visit to the salon.
Photo & Video Release Policy
My Girl Gretchen occasionally photographs or records hair transformations for use on its website, social media, and promotional materials.
Photos and videos are used only with your permission, obtained through a separate consent form. Consent is optional and does not affect your services.
For guests under 18, consent must be provided by a parent or legal guardian.